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received receipt e-mail but not download password e-mail

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received receipt e-mail but not download password e-mail

Postby ngtomlinson@comcast.net » April 25th, 2005, 9:57 am

Last Friday I ordered a ten player expansion pack. I received my purchase receipt e-mail but still have not received the password e-mail.

Thanks for the help
ngtomlinson@comcast.net
 


Postby 2coolbaby » April 25th, 2005, 12:57 pm

This message was sent out to you at the same time as the one you received. Please check your junk mail as many ISP's block our receipts. If you do find us in your spam or junk folder then please click on any buttons that indicate that this is not spam. We do not spam in any way as we feel that practice is just wrong.

If you cannot find it, then read below where I provide instructions for whitelisting us with different Mail Provider's or ISP's to insure that you receive your download information.

After you have done this let me know and I will resend the receipt again and it should get through to you.

Here is what I suggest depending on which mail provider you use:


Yahoo!

To make sure your receipt is delivered to your Yahoo Inbox (not the Bulk Mail folder), simply instruct Yahoo to filter it to your Inbox. Here's how:

• Open your Yahoo mailbox.
• Click Mail Options.
• Click Filters.
• Next, click Add Filter.
• In the top row, labeled From header:, make sure contains is selected in the pull-down menu.
•. Click in the text box next to that pull-down menu, then enter the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.)
• At the bottom, where it says Move the message to, select Inbox from the pull-down menu.
• Click the Add Filter button again.


Hotmail

You can easily ensure the receipt is delivered to your Inbox by adding our "From" address to your "Safe List." Here's how to do this:

• Log on and click the Mail tab to get into your mailbox.
• Click Options (it's over at the top right, next to Help).
• Click Junk e-Mail Protection.
• Select Safe List.
• In the space provided, enter the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.)
• Click Add.
• When you see the address you entered in the Safe List box, click OK.
Alternatively, you can add the "From" address to your Contacts list:
• Open the most recent e-mail from the sender you want to whitelist.
• Click the Save Address button. (It's over to the right in the line of options just above the e-mail.)
• Click OK.


AOL

For AOL version 9.0: you can ensure that our messages arrive in your Inbox by adding our sending address to your "People I Know" list.

• Open the receipt that you did receive.
• Click the Add Address button (over on the right) to add that sender (us) to your "People I Know" list.

Alternatively, you can simply send an e-mail to dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.)

Even if the e-mail you send doesn't get through (for whatever reason), the act of sending it does the job of putting the address into your "People I Know" list--and that's what counts.

If you're using an Earlier version of AOL, you'll need to set your Mail Controls instead. Here's how:

• Go to Keyword Mail Controls.
• Select the screen name ou rmessage is coming to.
• Click Customize Mail Controls For This Screen Name.

For AOL version 8.0:
Select Allow email from all AOL members, email addresses and domains.
• Click Next until the Save button shows up at the bottom.
• Click Save.

For AOL version 7.0:
In the section for "exclusion and inclusion parameters", include the domain of the "From" address (dinnerandamurder.com).


Gmail

If you're using Google's gmail for e-mail, you can either add our sending address to your Contacts list or by marking any incorrectly filed e-mail as "Not Spam". Here's how:

• Open the e-mail you want to whitelist.
• Click the More Options link. It's on the title line of the e-mail, over on the right, next to the date. (If you see "Hide Options" instead, then you already have the extra options visible and can just skip this step.)
• When the extra options are visible (just below the subject line), click the Add sender to contacts list link.

Alternatively, you can just send an e-mail to dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.), and that will add the address to your Contacts list automatically. Even if the e-mail you send doesn't get through (for whatever reason), the act of sending it does the job of putting the address into your Contacts list--and that's what counts.

If one of our messages has been filtered into the Spam folder, you can prevent that ever happening again:
• Click on the Spam link to open your Spam folder.
• Click on the wrongly filtered e-mail to open it.
• Click the Not Spam button at the top of the e-mail (right next to "Delete Forever").


MSN

If you're using MSN version 9 for your e-mail, you can make sure the message is delivered to your Inbox by adding the sending address to your Safe List. Here's how:

• Click on Settings: E-mail | Junk e-mail (it's at the bottom left of the screen, just above Calendar).
• On the E-mail settings screen, click Junk E-Mail Guard.
• Select Safe List.
• In the space provided under "Add people to the safe list", enter the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.)
• Click Add.

For Older versions of MSN, you add our sending address to your Safe List like this:
• Click on E-mail settings (it's at the bottom left of the screen, just above Calendar).
• On the E-mail settings screen, click Junk Mail.
• Select Safe List.
• Click Add an item to this list.
• When the Add To Safe List box appears, enter the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.)
• Click Add.


Verizon

Add our "From" address to your Safe List to get our messages. Here's how:

• Go to your Verizon Inbox.
• Click Options.
• Select the Block Senders tab (near the top of the screen).
• On the Block Senders screen, you'll see both a "Block Sender List" and a "Safe List". In the space where it says, "Enter e-mail address or sub domain to always accept even if the domain is blocked", enter the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.)


Earthlink

If you're using Earthlink, you can make sure our message is delivered to your Inbox by adding the sending address to your Address Book. Here's how:

• Click on Address Book (it's over on the left, below your Folders).
• When your Address Book opens, click the Add button.
• On the Add Contact screen, find the Internet Information box.
• Enter our address into the top Email box: dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.)
• Click Save.


OTHERS

Many popular e-mail programs, including older versions of  Outlook, Outlook Express, Eudora, and Netscape Mail, don't provide a convenient way for you to white-list the folks you want to receive e-mail from. If you're using this sort of e-mail system and you either aren't getting e-mail you value or want to make sure you continue to receive it in the future, you can do something about it.

Contact the customer service people or the postmaster at the company that provides your e-mail or Internet connection (your ISP). Explain to them what subscriptions are e-mail that you asked for (or paid for) and value. Ask them if they can white-list the sender. (Unfortunately, some e-mail systems don't allow white-listing.) If they do white-list, they'll probably ask you for some information about the publisher. Here's what to tell them:

• Sending Address: If your ISP asks for the "sender" or "from" address, give them the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.)
• Domain: If your ISP needs to know the domain Dinner and a Murder is mailing from, try forwarding them one of our e-mails. The domain is in the "header" of every e-mail. If that doesn't work, you'll have to contact us to ask what IP address we're sending from.

Feel free to call or email us if you need nay help. We thank you so much for whitelisting us. This will help ensure future customers also receive their information! Below this post are Spam Filter Software Instructions:

Numerous Spam Filters

SpamCop
If you're using SpamCop to filter your incoming e-mail, you can exempt our messages from the filtering process by adding the "From" address to your Whitelist. Here's how:
• Open your browser and go to this page: http://webmail.spamcop.net/
• Log into your SpamCop account.
• Click on the Options icon in the toolbar.
• Under Mail Management (in the middle), click SpamCop Tools.
• Select Manage your personal whitelist.
• Near the bottom, where it reads "Click here to add to your whitelist", click on Click here.
• Enter the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.) in the first empty slot.
• Click Submit.

SpamAssassin
If you're using Spam Assassin to filter your incoming e-mail, you can exempt our messages from the filtering process by adding the "From" address to the Whitelist in your User Preferences. Here's how:
• Search your hard drive for the spamassassin folder, then open it.
• In that folder should be a file named user_prefs. Open it with a text editor (Notepad, for example). If there is no such file, you can create it. The detailed instructions are at http://spamassassin.taint.org/doc/Mail_ ... _Conf.html.
• Make a new (blank) line in the file. On that line, enter whitelist_from, followed by the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.)
• Save the file and close it.

Spamkiller
If you're using McAfee's Spamkiller to filter your incoming e-mail, you can exempt our messages from the filtering process by adding the "From" address to your list of Friends. Here's how:
• On the Spamkiller sidebar, click Friends.
• Click Add.
• Enter the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.)
• Click the OK button.

Mailblocks
If you're using Mailblocks to filter your incoming e-mail, you can exempt our messages from the filtering process by adding the "From" address to your "Accept Mail From" list of addresses. Here's how:
• In Mailblocks, click the Addresses tab.
• Select New.
• Enter the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.)
• In the Receiving Options, select Accept Mail From This Address.
• In the Other Options, make sure Display in People Picker is not selected.
• Click Submit.
• Click OK.

MailShield
If you're using MailShield to filter your incoming e-mail, you can exempt our messages from the filtering process by adding the "From" address to your list of Friends. Here's how:
• On the MailShield toolbar, click Friends.
• Click Add.
• Enter the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.)
• Click the OK button.

MailWasher
If you're using MailWasher to filter your incoming e-mail, you can exempt valued e-mail from the filtering process by adding us to your list of Friends. Here's how:
• In MailWasher, select Tools.
• Select Blacklist & Friends.
• On the right-hand side is the "Friends" list. Click the Friends Add button.
• Select Plain email address.
• Enter the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.) then click OK
• Click OK again.

CleanMyMailbox
If you're using CleanMyMailbox to filter your incoming e-mail, you can exempt our messages from the filtering process by adding our "From" address to your Whitelist. Here's how:
• Click the Whitelist button.
• Add to the list the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.)
• Click the Submit List button.

Oddpost
If you're using Oddpost to filter your incoming e-mail, you can exempt our messages from the filtering process by marking it as "Not Spam"--but only if it has been incorrectly identified as spam in the first place. Here's what to d
• Find a message that's in your Probably Spam folder.
• Click on that e-mail to select it.
• Click the Move to Inbox and Mark as Not Spam button.

Spam Inspector
If you're using Spam Inspector to filter your incoming e-mail, you can exempt our messages from the filtering process.  Here's how:
• Open Outlook.
• On the Spam Inspector menu or toolbar, find and select Manage Friends List .
• In the Add a New Friend area, select E-mail .
• Enter the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.)
• Click the >> (add) button.
• Click Close .

Spam Interceptor
If you're using Spam Interceptor to filter your incoming e-mail, you can exempt our messages from the filtering process. by adding us to your list of Trusted senders. Here's how:
• Open Spam Interceptor and select Authentication Lists .
• Click Trusted .
• Enter the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.)
• Click Add .

Spam Sleuth
If you're using Spam Sleuth to filter your incoming e-mail, you can exempt our messages from the filtering process by adding us to your list of Friends. Here's how:
• Open Spam Sleuth.
• From the File menu, select Configure .
• In the Friends category, make sure Active is selected.
• In the space provided for the list, make a new (blank) line and on it enter the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.)
• Click OK .

SpamButcher
If you're using Spam Butcher to filter your incoming e-mail, you can exempt our messages from the filtering process by adding us to your Know Senders list. Here's how:
• Open Spam Butcher and click the Configure button.
• Select the Known Senders tab.
• Under Known Good Senders and Recipients, click Add .
• Enter the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.) and click OK .
• Click OK .

Spameater
If you're using Spameater to filter your incoming e-mail, you can exempt our messages from the filtering process by adding us to your list of Approved Senders. Here's how:
• On the Spameater sidebar, click Filters .
• Select the Approved Senders tab.
• Click Add Filter .
• In the Address space, enter the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.)
• For Address Type, select Full Email Address .
• Click OK .

SpamNet
If you're using Cloudmark's SpamNet to filter your incoming e-mail, you can exempt our messages from the filtering process by adding us to your Whitelist. Here's how:
• Open your Outlook Inbox.
• On the Cloudmark SpamNet toolbar, click Options .
• Click Advanced.
• Select the Whitelist tab.
• Click the Add button.
• Enter the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.) and click the OK button.
• Click OK again, then Yes, then OK one last time.

SpamPal
If you're using SpamPal to filter your incoming e-mail, you can exempt our messages from the filtering process by adding us to your Whitelist. Here's how:
• When SpamPal is running, find the SpamPal icon in your Windows system tray and right-click on it.
• Select Add to Whitelist .
• Enter the address dmmg_sales(at)dinnerandamurder.com (Replace (at) with the @ sign.)
• Click Add.
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2coolbaby
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